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About
As a company in the service or hospitality and retail industry, customer experience is key to your company's reputation and continued growth. Your biggest asset is your staff. Imagine, if you will, improving the customer experience while rewarding employees and customers alike. That's where Rate My Smile comes in. Rate My Smile’s proprietary technology allows you to gather real-world metrics and gives your company the tools to improve your customer's experience.
Customers
With Rate my Smile, visitors are given a convenient feedback capability that will allow them to rate each individual employee. This helps establish a good relationship between employees and customers while reinforcing to the customer that management values their input.
REAL METRICS
ADDED INCENTIVES
TRANSFORM EMPLOYEES
ENHANCED SERVICE
EMPLOYEES
The ratings from Rate My Smile can also be used for employee evaluation purposes as they are non-discriminatory, non-biased reviews that come directly from the customers. Employees will be aware that customers now have a convenient feedback capability. This alone should be motivation for excellent customer service, but with added incentives, you will see a marked improvement in your staff's performance.
Incentives can include but are not limited to:
• Employee of the Month Recognition
• Employee of the Month Recognition
• Extra PTO
• Gift Cards
• Bonuses
• Gift Cards
• Bonuses
Management
Management will be able to utilize customer-provided data to develop employee rewards programs and incentivize higher-level customer service. Additionally, Rate My Smile's monthly reporting will allow you to compare metrics from an employee's growth standpoint as well as their effect on your customers' perception of your business.
